Support: We have not received any emails from you.
Client: Hit the send/receive button.
Archive for the ‘Clients’ Category
Dumm support
Saturday, December 24th, 2011Denial of server
Saturday, December 24th, 2011Client: my server is down.
Support: that is not possible! what’s the IP?
Client: the IP is X.Y.Z.W
Support: we do not even manage this server!
Client hangs up.
Support: yeah! we did that again!
Send/receive is not for mails
Saturday, December 24th, 2011Client: I dont get any mails
Support: What error do you get ?
Client: I dont get any errors
Support: Did you press send/receive ?
Client: Send/receive is not related to getting mails
Emails without internet
Saturday, December 24th, 2011Client: I don’t get any mails
Support: Are you connected to the Internet? Did you dial to your ISP ?
Client: No,my tech. guy told me it is only needed for the Internet but not for the outlook
TMPT – the main process
Saturday, December 24th, 2011This process is one of the main and the most important ones. It runs almost all the time, consuming about 99% of the resources. It uses the sound card a lot without any filtering. The client usually has to turn the computer off and step 2-3 meters away in order to stop the process.
Handle the clients well
Saturday, December 24th, 2011- Always check that the client checked whatever you told him/her to check. In other words, never trust the client.
- Put them on hold (take a nap) to chill them out.
Trigger (as in guns) keywords
Saturday, December 24th, 2011Shoot upon request by (future) client. If you are a hosting provider and/or integrator – here is a list of keywords. Be sure to brief your sales team to shoot client upon mentioning one of the below
- Standard Linux installation
- PC server
- Gentoo
- “We need standard web server”
- Mysql + ASP on Windows
- FrontPage extensions on Linux