Archive for the ‘Support’ Category

Dumm support

Saturday, December 24th, 2011

Support: We have not received any emails from you.
Client: Hit the send/receive button.

Denial of server

Saturday, December 24th, 2011

Client: my server is down.
Support: that is not possible! what’s the IP?
Client: the IP is X.Y.Z.W
Support: we do not even manage this server!
Client hangs up.
Support: yeah! we did that again!

Send/receive is not for mails

Saturday, December 24th, 2011

Client: I dont get any mails
Support: What error do you get ?
Client: I dont get any errors
Support: Did you press send/receive ?
Client: Send/receive is not related to getting mails

Emails without internet

Saturday, December 24th, 2011

Client: I don’t get any mails

Support: Are you connected to the Internet? Did you dial to your ISP ?

Client: No,my tech. guy told me it is only needed for the Internet but not for the outlook

Flash support

Saturday, December 24th, 2011

Support level 1 (web hosting) asking the second level: Do we support flash ?